FAQ

 

1. What types of hosiery does Decaf Milk offer?

Decaf Milk specializes in selling elegant and sophisticated hosiery. Our store offers a unique selection of accessories, including Balletcore Sheer Ribbon Ankle Socks and Balletcore Vintage Vertical Lace Sheer Stockings.

2. Can I return or exchange my purchase?

No Returns or Exchanges

Due to the unique nature of our products, we are unable to accept returns or exchanges. Each item is carefully crafted to ensure quality and satisfaction.

3. How can I ensure the right fit for my hosiery?

We understand the importance of finding the perfect fit for your hosiery. To ensure the right fit, we recommend referring to our size chart available on each product page. Additionally, if you have any specific questions about sizing, feel free to reach out to our customer support team.

4. What materials are used in Decaf Milk hosiery?

Decaf Milk hosiery is made from high-quality materials to ensure comfort and durability. Our products are crafted using a blend of nylon and spandex, providing a soft and stretchy fit.

5. How should I care for my Decaf Milk hosiery?

To prolong the life of your Decaf Milk hosiery, we recommend hand washing them in cold water with a mild detergent. Avoid using bleach or harsh chemicals. Gently squeeze out excess water and lay flat to dry. Do not wring or twist the hosiery.

6. How can I place an order?

To place an order, simply browse our selection of elegant hosiery and add your desired items to your cart. Once you have finished shopping, proceed to the checkout page and follow the prompts to enter your shipping and payment information. After completing your order, you will receive a confirmation email with your order details.

7. What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience convenient. You can pay for your order using major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added flexibility.

8. Is my payment information secure?

Yes, we take the security of your payment information seriously. Our website is equipped with industry-standard encryption technology to ensure that your personal and payment details are protected. We do not store any payment information on our servers, providing you with peace of mind when making a purchase.

9. Can I cancel or modify my order?

Once an order has been placed, it is processed and prepared for shipment as quickly as possible. Therefore, we are unable to cancel or modify orders once they have been submitted. We recommend reviewing your order carefully before completing the checkout process to ensure accuracy. If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed, we may not be able to make changes or cancellations, but we will do our best to assist you.

10. How long will it take to receive my order?

We offer both domestic and international shipping. The delivery time for your order will depend on your location and the shipping method selected at checkout. We strive to process and ship orders within 1-2 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. 

11. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on our website or the carrier’s website.

12. How do I care for my items?

Care instructions vary by product. We recommend checking the specific care instructions provided with each item. Generally, delicate fabrics should be hand washed and air dried to maintain their quality and longevity.

13. Do you offer gift cards?

Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are delivered electronically via email, making them a convenient gift option.

14. Can I use multiple discount codes on one order?

Typically, only one discount code can be applied per order. 

15. What if my package is lost or stolen?

If your package is lost or stolen, please contact our customer support team immediately. We will work with the shipping carrier to locate your package or provide a suitable resolution.

16. How can I contact customer support?

You can reach our customer support team through the email info@decafmilk.com. We are available to assist you with any questions or concerns you may have.